Employee engagement drives both better customer experience and greater profit margins. What's more, it's essential for companies that want to sustain customer experience success over time. But most companies aren't doing what it takes to engage employees and keep them engaged for the long run. We help organizations identify and implement specific steps they can take to motivate, equip, and empower their employees
ENGAGEMENT
Only 13 percent of employees across the globe are engaged at work, according to Gallup’s latest 142-country report on workplace engagement. That amounts to only about one in eight employees or 180 million employees who are actually committed to their jobs. Most employees, about 63 percent, are simply not engaged at all, Gallup reports